Publications and Speaking

  • FiveTran: Exploring data innovation in healthcare

    Reimagining Data and Analytics in Healthcare: Balancing Innovation, Governance, and Patient Outcomes Healthcare is at an inflection point. The industry is awash in data, yet the ability to turn that information into insight remains…

  • SnowflaKe Summit 2023

    “Modernization with Matillion and Snowflake: Improving Data Delivery and Access”, (Team Presentation: Brad Miller, Sridevi Potu), 2023 Below is a presentation given by my team at the Snowflake Summit 2023. This cloud data warehouse…

  • MIT CDoIQ Symposium 2020: Doing More With Data

    July 2020 Introduction In healthcare, data is both a vital resource and a profound responsibility. Each prescription filled, procedure performed, or diagnosis recorded generates information that, if aggregated and responsibly shared, has the power…

  • Building a Customer Experience Program That Lasts

    When I was asked to design an organization-wide customer experience (CX) improvement program, the most important lesson I learned wasn’t about which survey tool to use or which metric—NPS, CSAT, or CXi—was best. The…